Terms of service

TERMS OF SERVICE

Last Updated: August 17, 2026

These Terms of Service govern your access to and use of the Pure Whey Store website, online store, products, services, and related features. By visiting our website, browsing our products, placing an order, or otherwise using our services, you agree to these Terms of Service.

If you do not agree with these Terms, please do not use our website or purchase products from our store.

## 1. GENERAL CONDITIONS

Pure Whey Store operates an online store offering products and related services to customers.

You may use our website only for lawful purposes and in accordance with these Terms.

You must be at least the age of majority in your state or jurisdiction of residence, or have permission from a parent or legal guardian where required.

You may not use our website, products, or services for unlawful, fraudulent, abusive, or unauthorized purposes.

We reserve the right to refuse service, restrict access, cancel transactions, or terminate accounts when reasonably necessary to protect our customers, business, website, payment systems, or service providers.

## 2. CUSTOMER INFORMATION

When placing an order, you agree to provide accurate, complete, and current information.

You are responsible for ensuring that your name, billing information, shipping address, payment details, and other information submitted during checkout are correct.

We are not responsible for delays, failed deliveries, or other problems resulting from incorrect or incomplete information provided by the customer.

## 3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to provide accurate product descriptions, photographs, ingredients, nutritional information, serving information, flavors, sizes, packaging details, specifications, and other relevant information.

Product appearance, packaging, labeling, color, or other characteristics may vary from images displayed on our website because of manufacturing changes, packaging updates, device settings, lighting, or other factors.

Customers should review product labels, ingredient information, directions, warnings, allergen information, and other information included with a product before use.

We reserve the right to update, modify, replace, limit, or discontinue products where permitted by law.

## 4. HEALTH AND NUTRITION INFORMATION

Information provided through our website is intended for general informational and shopping purposes.

Product descriptions, nutritional information, articles, or other website content are not intended to replace professional medical, nutritional, or healthcare advice.

Individual results and responses to nutritional products may vary.

Customers are responsible for determining whether a product is appropriate for their individual circumstances and should consult an appropriate healthcare professional when necessary, particularly if they have a medical condition, take medication, have allergies, are pregnant or nursing, or have other health concerns.

## 5. PRODUCT AVAILABILITY

All products are subject to availability.

We may limit quantities available for purchase by any customer, household, account, payment method, shipping address, or geographic area.

If a product becomes unavailable after an order has been submitted, we may cancel the affected item and refund the applicable amount paid.

## 6. PRICING

Unless otherwise stated, prices displayed on our website are in U.S. dollars.

Prices may change without prior notice.

We reserve the right to correct pricing errors, typographical mistakes, promotional errors, or other inaccuracies.

If an incorrect price affects an order that has already been submitted, we may cancel the affected order or contact the customer regarding the correction.

## 7. TAXES

Applicable sales taxes and other legally required charges may be calculated during checkout based on the shipping destination and applicable laws.

The final amount payable will be displayed before the order is completed.

## 8. ORDERS

Submitting an order does not guarantee final acceptance or shipment.

We reserve the right to review, limit, reject, or cancel orders for legitimate business or security reasons, including:

Suspected fraud

Unauthorized payment activity

Incorrect pricing

Inventory shortages

Payment verification problems

Duplicate orders

Unusual purchasing activity

Shipping restrictions

Violation of these Terms

If we cancel an order after payment has been successfully processed, the applicable amount will be refunded to the original payment method where appropriate.

## 9. PAYMENT

You agree to provide valid, current, and authorized payment information when placing an order.

Available payment methods will be displayed during checkout.

Payments may be processed through Shopify or other third-party payment service providers.

Payment providers may apply their own verification procedures, security requirements, terms, and privacy practices.

We may delay or cancel an order if payment cannot be successfully authorized or verified.

## 10. SHIPPING AND DELIVERY

Shipping methods, costs, estimated delivery times, geographic restrictions, and other delivery conditions are described in our Shipping Policy.

Estimated delivery dates are provided for informational purposes and are not guaranteed unless expressly stated otherwise.

Shipping delays may occur because of carrier disruptions, severe weather, holidays, transportation problems, high order volume, incorrect shipping information, or circumstances outside our reasonable control.

Customers are responsible for providing an accurate and complete shipping address.

## 11. LOST, DAMAGED, OR DELAYED PACKAGES

If a package is lost, damaged, significantly delayed, or marked as delivered but cannot be located, please contact us so that we can review the situation and determine what assistance may be available.

Carrier investigations, claims, and processing times may vary.

## 12. RETURNS AND REFUNDS

Returns, refunds, exchanges, cancellations, damaged products, incorrect items, and related requests are governed by our Return and Refund Policy.

Customers should review that policy before completing a purchase.

Nothing in these Terms limits consumer rights that cannot legally be waived or restricted.

## 13. PROMOTIONS AND DISCOUNTS

We may offer discounts, promotional codes, special pricing, free shipping offers, gifts, bundles, or other incentives from time to time.

Promotions may be subject to additional conditions, expiration dates, minimum purchase requirements, product exclusions, geographic restrictions, or usage limits.

Unless otherwise stated, promotional offers may not be combined.

We reserve the right to modify, correct, suspend, or discontinue promotions where permitted by law.

## 14. WEBSITE INFORMATION

We make reasonable efforts to keep information on our website accurate and current.

However, website content may occasionally contain errors, inaccuracies, outdated information, or omissions relating to products, ingredients, nutritional information, prices, promotions, availability, shipping, or other matters.

We reserve the right to correct or update information at any time.

## 15. INTELLECTUAL PROPERTY

Unless otherwise stated, materials available through the Pure Whey Store website, including text, logos, graphics, photographs, product images, designs, icons, branding elements, and page layouts, are owned by, licensed to, or lawfully used by Pure Whey Store.

You may use our website for personal and lawful shopping purposes.

You may not reproduce, distribute, modify, publish, sell, commercially exploit, or otherwise use protected website content without appropriate authorization.

## 16. USER CONTENT

If you submit reviews, comments, photographs, feedback, suggestions, or other content, you represent that you have the right to provide that content.

User-submitted content must not:

Violate applicable laws

Infringe intellectual property rights

Contain malware, viruses, or harmful code

Contain fraudulent or misleading information

Violate another person's privacy rights

Contain unlawful threats, harassment, or abusive material

We may remove or restrict content that violates these Terms or applicable law.

## 17. THIRD-PARTY SERVICES

Our store may use third-party service providers for payment processing, shipping, website functionality, analytics, fraud prevention, customer support, or other business operations.

Third-party providers operate independently and may maintain their own terms, policies, and privacy practices.

We are not responsible for the independent acts or omissions of third parties except where required by applicable law.

## 18. THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

We do not control third-party websites and are not responsible for their content, products, availability, security, privacy practices, or policies.

Customers should review the applicable terms and policies before using third-party websites or services.

## 19. PERSONAL INFORMATION

Personal information submitted through our store is handled in accordance with our Privacy Policy and applicable laws.

Information may be provided to service providers when reasonably necessary to process payments, fulfill orders, deliver products, prevent fraud, provide customer support, or operate our store.

## 20. PROHIBITED USES

You may not use our website or services to:

Violate applicable laws or regulations

Commit fraud or engage in deceptive activity

Attempt unauthorized access to systems or accounts

Transmit malware, viruses, or harmful code

Interfere with website security or operation

Collect information about others without authorization

Submit false or misleading information

Infringe intellectual property rights

Impersonate another person or organization

Circumvent security or fraud-prevention systems

Use automated tools in a manner that damages, overloads, or disrupts our services

We may restrict or terminate access if we reasonably believe these restrictions have been violated.

## 21. FRAUD PREVENTION

Orders may be reviewed using automated or manual fraud-prevention procedures.

We may request additional information to verify an order before fulfillment.

We reserve the right to delay, reject, or cancel transactions when we reasonably suspect fraud, unauthorized payment activity, identity misuse, abuse, or another security concern.

## 22. ERRORS AND OMISSIONS

Information on our website may occasionally contain typographical errors, pricing mistakes, inaccuracies, or omissions.

We reserve the right to correct errors, update information, and cancel affected transactions where permitted by law.

## 23. SERVICE AVAILABILITY

We do not guarantee that our website will always operate without interruption.

Temporary outages may occur because of maintenance, technical problems, network disruptions, third-party systems, or circumstances outside our reasonable control.

We may modify, suspend, or discontinue portions of our services when reasonably necessary.

## 24. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our website and services are provided on an "as is" and "as available" basis.

We do not guarantee that our website will always be uninterrupted, secure, error-free, or suitable for every customer's individual expectations.

Any warranties or consumer protections that cannot legally be excluded remain unaffected.

## 25. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Pure Whey Store and its owners, employees, representatives, service providers, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of or inability to use our website, products, or services.

This limitation does not apply where liability cannot legally be excluded or limited.

Nothing in these Terms is intended to restrict mandatory consumer rights provided under applicable law.

## 26. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Pure Whey Store and its representatives from claims, losses, damages, liabilities, or reasonable expenses arising from your unlawful use of our website, violation of these Terms, or infringement of another person's rights.

## 27. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent legally permitted.

The remaining provisions will continue in full force and effect.

## 28. TERMINATION

You may stop using our website at any time.

We may restrict or terminate access to our services when a user violates these Terms, engages in unlawful conduct, abuses our services, or creates a security risk.

Rights and obligations arising before termination may continue where appropriate.

## 29. ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and other policies posted on our website, govern your use of Pure Whey Store and our services.

## 30. GOVERNING LAW

These Terms are governed by applicable laws of the United States and the laws applicable in the State of Alaska, without limiting mandatory consumer rights that may apply based on the customer's location.

## 31. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our business, products, services, legal requirements, or operating practices.

Any revised Terms will be published on our website with an updated effective date.

Your continued use of our website after revised Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.

## 32. CONTACT INFORMATION

Pure Whey Store
14142 Riddle Rd
Ketchikan, AK 99901
United States

Phone: +1 647-509-4140
Email: support@purewheystore.com